About the Opportunity

We are looking for a Senior IT Support Specialist to join our team on a permanent basis. This individual will be part of a small team that manages the entire IT infrastructure for various companies and small businesses in the Ottawa region.

As a Windows shop, extensive knowledge and expertise with Windows environments are paramount.

Duties include but are not limited to:

• Overall infrastructure maintenance and optimization; Windows Server, Active Directory, virtual servers/environments, network security policies, firewalls, routers and switches, hardware/device support (laptops, IP phones, etc.), LAN/WAN’s, etc.
• IT backup and restoration, IT security updates, system updates/upgrades, software deployments, VMWare server deployment and Management. etc.
• General IT support for internal users
• Remote and On-Site support

About You

The successful candidate will have the following:

• Degree/Diploma in Information Technology, Computer Science, Software Engineering, or equivalent
• Minimum 4+ years of industry experience in network and systems administration, level 2-3 technical support, etc., in a Windows environment (Active Directory, GPO, DNS, DHCP, Exchange, Office 365, etc.)
• Experience with LAN/WAN infrastructures, distributed computing environments, client/server applications, routing, etc.
• IT Security experience is a major asset, firewalls, PKI infrastructure, end point protection, VPN and public DNS, etc.
• Ability to develop strong relationships and provide a very high level of service to our clients
• A self-starter, able to work independently and in a team environment
• Excellent communication skills in English and ability to collaborate effectively with internal and external users.
• Ability to Provide remote and on-site support
• Valid Driver’s licence and access to a vehicle
• Prior MSP Experience preferred.

About the Job

Salary is commensurate on experience, $50K- 70K per year, plus Bonus and profit-sharing options.

Current COVID-19 Precaution(s)

• Remote interview process
• Option to Work Remotely from home